Returns Policy — Renova Peptides UK
Last Updated: May 2026
At Renova Peptides UK, we take product quality and customer satisfaction seriously. Due to the nature of research peptides, strict return rules are required to maintain safety, integrity, and compliance. This Returns Policy explains when refunds or replacements may be issued.
No Returns on Research Chemicals
All products sold by Renova Peptides UK are research‑use‑only materials.
For safety and compliance reasons, we cannot accept returns once an order has been dispatched.
This applies to:
- Opened or unopened vials
- Peptides exposed to temperature changes
- Products removed from their packaging
- Any item returned without prior approval
This policy protects product integrity and ensures all customers receive uncompromised materials.
Damaged or Incorrect Items
If your order arrives damaged, leaking, or you receive the wrong item, please contact us within 48 hours of delivery.
We will require:
- Your order number
- Clear photos of the packaging and product
- A brief description of the issue
- Once verified, we will offer either:
- A replacement, or
- A refund, depending on availability
Lost Shipments
If your order does not arrive, we will investigate with the courier.
A shipment is considered “lost” only when the courier confirms non‑delivery.
If confirmed lost, we will provide:
- A replacement shipment, or
- A refund
This does not apply to international orders held or seized by customs.
Order Cancellations
Orders may be cancelled before dispatch only.
Once an order has been shipped, it cannot be cancelled or refunded.
If you need to cancel, contact us immediately.
Customer Responsibility
It is the buyer’s responsibility to ensure:
- The shipping address is correct
- Products are legal to purchase in their jurisdiction
- Proper storage and handling procedures are followed
- Renova Peptides UK is not liable for issues arising from incorrect addresses, improper storage, or misuse.
How to Contact Us
For any return‑related enquiries, please email:
support@renovapeptides.co.uk
We aim to respond within 24 hours (Monday–Friday).
