Refund and Returns Policy

Returns Policy — Renova Peptides UK
Last Updated: May 2026

At Renova Peptides UK, we take product quality and customer satisfaction seriously. Due to the nature of research peptides, strict return rules are required to maintain safety, integrity, and compliance. This Returns Policy explains when refunds or replacements may be issued.

1. No Returns on Research Chemicals
   All products sold by Renova Peptides UK are research‑use‑only materials.
   For safety and compliance reasons, we cannot accept returns once an order has been dispatched.

This applies to:

opened or unopened vials

peptides exposed to temperature changes

products removed from their packaging

any item returned without prior approval

This policy protects product integrity and ensures all customers receive uncompromised materials.

2. Damaged or Incorrect Items
   If your order arrives damaged, leaking, or you receive the wrong item, please contact us within 48 hours of delivery.

We will require:

your order number

clear photos of the packaging and product

a brief description of the issue

Once verified, we will offer either:

a replacement, or

a refund, depending on availability

3. Lost Shipments
   If your order does not arrive, we will investigate with the courier.
   A shipment is considered “lost” only when the courier confirms non‑delivery.

If confirmed lost, we will provide:

a replacement shipment, or

a refund

This does not apply to international orders held or seized by customs.

4. Order Cancellations
   Orders may be cancelled before dispatch only.
   Once an order has been shipped, it cannot be cancelled or refunded.

If you need to cancel, contact us immediately.

5. Customer Responsibility
   It is the buyer’s responsibility to ensure:

the shipping address is correct

products are legal to purchase in their jurisdiction

proper storage and handling procedures are followed

Renova Peptides UK is not liable for issues arising from incorrect addresses, improper storage, or misuse.

6. How to Contact Us
   For any return‑related enquiries, please email:
   support@renovapeptides.co.uk

We aim to respond within 24 hours (Monday–Friday).