Shipping Policy

Shipping Policy – Renova Peptides UK

Last Updated: August 2026

At Renova Peptides UK, we aim to process and dispatch orders promptly using reliable delivery services. This Shipping Policy explains our available delivery options, shipping charges, estimated delivery times, tracking, and international shipping arrangements.

1. UK Delivery Options

We currently offer the following UK delivery options:

Delivery estimates begin once the order has been dispatched and are provided by the relevant delivery service.

Delivery times are estimates and are not guaranteed.

2. Order Processing

Orders are processed after successful payment and order confirmation.

We aim to dispatch orders as promptly as possible. Orders placed outside our normal processing hours, at weekends, or on UK public holidays may be processed on the next working day.

Once your order has been dispatched, you will receive confirmation and, where applicable, tracking information.

3. Tracking

All UK delivery options listed above are tracked services.

Once your order has been dispatched, tracking information will be provided where available. You can use the tracking details to monitor the progress of your delivery through Royal Mail.

Please allow some time after dispatch for tracking information to become active in the courier’s system.

4. Delivery Times

The estimated UK delivery time is 1–2 working days for both available Royal Mail Tracked 24 services.

Delivery times may occasionally be affected by circumstances outside our control, including:

• Courier or postal delays
• Severe weather
• Public holidays
• Operational disruptions
• Incorrect or incomplete delivery information
• Other unforeseen circumstances

For this reason, delivery estimates should not be considered guaranteed delivery dates.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Renova Peptides UK cannot be held responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect or incomplete delivery information.

If you realise that your delivery address is incorrect, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

6. International Shipping

International shipping may be available to selected countries.

International shipping options, delivery charges, and estimated delivery times will be displayed at checkout where available.

International delivery times may vary considerably depending on the destination country, courier, customs procedures, and local postal services.

Tracking availability may also vary depending on the destination and delivery service selected.

7. Customs, Duties and Import Requirements

Customers placing international orders are responsible for ensuring that the products they order are legally permitted to be purchased, imported, possessed, and received in their destination country.

Customers are also responsible for any applicable:

• Customs requirements
• Import restrictions
• Duties and taxes
• Customs clearance charges
• Import documentation

Renova Peptides UK cannot guarantee that an international shipment will clear customs or be permitted into the destination country.

We are not responsible for delays, additional charges, refusal of entry, or seizure resulting from customs procedures or import restrictions in the destination country.

Before placing an international order, customers should check the applicable laws and import requirements in their jurisdiction.

8. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment where possible.

For tracked deliveries, we may use the courier’s tracking information to determine the current status of the shipment.

A shipment may be considered lost once the relevant courier or postal service has confirmed that it cannot be delivered.

9. Failed Delivery Attempts

If a courier is unable to deliver an order because nobody is available, the address is incorrect, or delivery instructions cannot be followed, the courier may attempt redelivery or return the parcel to the sender in accordance with its procedures.

Any additional delivery or reshipping costs resulting from incorrect customer information or failed delivery attempts may be the customer’s responsibility.

10. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Email: support@renovapeptides.co.uk

We aim to respond to shipping enquiries within 24 hours, Monday to Friday.